Visitor
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1 Message
Mistaken Cancellation Request Panic
I received an email recently saying that I had put in a cancellation request for my Xfinity Wi-Fi. I did no such thing. This is a complete mistake. I need my Wi-Fi service to continue. As best as I can tell, One of my new roommates mistakenly created an Xfinity account and put our address for her account.
Somehow, without my knowledge or consent, this led to a cancellation request on my account. I have no idea what to do. I called the customer service and they were unable to help me. I am now panicking as it seems my account is going to be shut down and my Internet completely gone through no fault to my own.
I was never contacted and asked to authorize the cancellation request. I only knew about this once I got the email that my account was being canceled and my Wifi taken away.
XfinityKei
Official Employee
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2.9K Messages
5 hours ago
@NNS346 I’m sorry this happened. We can help resolve this for you. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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