Visitor
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1 Message
Missing Primary Account Transfer
i am the primary account holder, and i have an account manager that i would like to transfer primary rights to but i dont have that option in my user portal
Visitor
•
1 Message
i am the primary account holder, and i have an account manager that i would like to transfer primary rights to but i dont have that option in my user portal
XfinityAldrik
Official Employee
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2.8K Messages
4 hours ago
Good evening @user_c5qoqp! The reason you're not seeing the option in the user portal is that Primary user rights can no longer be transferred directly online.
To transfer ownership of the account to another person, you'll need to complete an Account Ownership Change request. You can find more information about the process and requirements here.
If you’d like, our team can assist with submitting a ticket for the change ownership request. Please send us a direct message with your full name, full address, phone number, email address, and the manager’s full name, phone number, and email address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here.
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