Visitor
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1 Message
Missing Peacock Reward Tile & Activation Error (Platinum Member)
Hello, I am an Xfinity Platinum Rewards member. I missed the original 90-day window to activate the Peacock Premium reward, and the tile has completely disappeared from my Rewards Dashboard.
I have checked the standard activation link (which says my account is "not eligible") and I have tried using the Xfinity Assistant, but no activation banner appears. Since my Platinum status makes me eligible for this perk, could an official corporate agent please open an internal ticket to re-provision the Peacock entitlement on my account profile? Thank you!
XfinityChelseaB
Official Employee
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2.5K Messages
4 hours ago
Hello @user_zibfwe, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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