2 Messages
Military confirmation screen fails
I’ve been trying for a few months to add my military status to me existing account. I follow all direction then I get a screen that says something unexpected happened when submitting my information right after the select branch screen. But at the same time I get the SHEER ID screen saying “your military status has been confirmed” return to comcast to redeem I’ve tried for 3 months my status never got updated is this a known issue ?
XfinityTommy
Official Employee
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3.3K Messages
2 days ago
user_vrscvh
Thank you for your military service! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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