Visitor
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3 Messages
Membership
My app says I am a diamond member but when I go to redeem a perk, it tells me I need to join to continue and when I pick join now it just loops back to the same message about joining again.
Visitor
•
3 Messages
My app says I am a diamond member but when I go to redeem a perk, it tells me I need to join to continue and when I pick join now it just loops back to the same message about joining again.
XfinityDemetrise
Official Employee
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482 Messages
21 days ago
Hi there @user_riu40h Thank you so much for reaching out on our Xfinity Community Forum about your membership. I'll be happy to assist.
It seems you may be trying to access your membership benefits using a non-primary Xfinity ID, which can prevent you from viewing them. Ensure you are using your primary Xfinity ID and password to access your membership. If you continue to experience issues, it could be due to your account not being eligible for membership. You may want to create or verify your Xfinity ID at xfinity.com/getstarted
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