Membership benefits page

I get this error message when I try to access the membership benefits page

A rendering error occurred: Cannot read properties of null (reading 'fields').

Please help

Responses

Oldest First

Selected Oldest First

XfinityBenjaminM

Official Employee

•

3.5K Messages

3 days ago

user_687p57 Thank you for reaching out. Our team is aware of the issue affecting access to Rewards and is actively investigating it. In the meantime, some customers have reported success by trying a different web browser, using an Incognito/Private browsing window, or disabling a VPN if one is in use.

If these troubleshooting steps do not resolve the issue, we appreciate your patience while our teams continue to work toward a resolution. We understand the inconvenience this may cause and are committed to restoring full functionality as quickly as possible.

2

0

U

user_687p57

Visitor

•

3 Messages

Thank you. I have tried logging in and out. I have tried different devices, and web browsers. Nothing is working.

Like

Reply

3 days ago

0

XfinityBenjaminM

Official Employee

•

3.5K Messages

user_687p57 Thank you for giving it a try and for any troubleshooting you've attempted as well. Sadly, if none of this worked, we will have to wait until our team has deployed a fix. We realize what a huge inconvenience this is, so we hope it is coming soon.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

3 days ago

0

Sign-In and Account Management

user_687p57

Membership benefits page

XfinityBenjaminM

user_687p57

XfinityBenjaminM

New to the Community?