Visitor
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1 Message
Membership Benefits ‘Not Eligible’
My benefits page is now saying I am not eligible for any benefits despite being a platinum member and none of my account details or plans changed. The benefits I had access to yesterday are no longer accessible.
Also, the AI assistant is completely useless. Don’t even bother trying to talk to it.
XfinityBillie
Official Employee
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4.5K Messages
1 day ago
@user_ej088n Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand how frustrating it would be if you are suddenly seeing that you are not eligible for any benefits. Let's take a look at the account together and help you find a resolution. :) Please send our team a direct message with your full name and address.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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