Visitor
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7 Messages
member benefit issues
Hello, something is going on with when I log in on Thursdays - doesn't matter what time, the new promos or member benefits dont refresh from the previous week. I lost out on the free movie today. I never even saw it as an option till I just logged in again (I originally posted this over 12 hours ago).
Please address this issue with IT. This keeps occurring and I have power cycled, restarted, logged in and out, used every device I can to redeem and no go, thanks. I'm not complaining, I'm bringing this to y'all's attention cos this keeps occurring and by the time if/when it does refresh to the current week, the limited time deals are gone. I don't understand what is going on. I'm glad it wasn't a movie I was interested in all that much, regardless, free is free and well, nothing in life rarely comes for "free". Let me know what y'all can do.


XfinityShawn
Official Employee
•
2.5K Messages
14 hours ago
@Officerchase Are you seeing an error code or message when this happens by any chance?
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