Regular Visitor
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4 Messages
Max account password length discrepancies
Hello,
It seems that the interfaces for changing your Xfinity acvcount password need an update. If I just go to my account and opt to edit my password from the settings then it will let me set a password of maximum length 16. If I use the reset tool it will allow a password up to 128 length.
Shouldn't the interface in the normal account edit option also allow 128 characters?
https://www.xfinity.com/support/articles/changing-or-resetting-your-password
Thanks!
Responses
Official Solution
ComcastJonathan
Official Employee
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839 Messages
1 m ago
Hi everyone, we have been aware of this and it will be addressed in future releases, our goal is to ensure there's 128-character standardization.
If you're using more than 16 characters in your password, stay awesome, and use https://xfinity.com/password until the updates are rolled out.
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antgaucho
Frequent Visitor
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16 Messages
1 m ago
I just reproduced this bug myself. I was quite disappointed when the update-password tool restricted my new password to 16 characters. Thanks for finding this workaround. This could be quite embarrassing for anyone responsible for the update-password tool. However, from my experience over almost two decades, I surmise that Comcast was fully immunized against embarrassment before they bought the cable internet business in my region.
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