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Monday, November 18th, 2024 3:57 PM

Mandatory Password Reset

How do I get you to discontinue making me reset my password? I was working remote this weekend and was unable to get to my email because of your mandatory password reset [Edited: "Language"]. I don't need big brother "helping me" manage my email, passwords, account settings, etc. You cost me time, money, and a lost opportunity because of what I had to go through to get back online with my email. I sent a response to your email (see below) but have not gotten a response. No need to respond back to me with the "We understand your frustration, but...." line. I don't need your oversight or governance on what I'm responsible to maintain. Please confirm you will disable this feature on my account.

[Image Removed: "Personal Information"]

Official Employee

 • 

1.5K Messages

1 month ago

 

user_63ae30, Thank you for reaching out to Xfinity Support. This is something we cannot disable on your account. You can reach out to our Customer Security Assurance Team and discuss it with them, but it is something that is out of our hands. That link is https://internetsecurity.xfinity.com/help/report-abuse

 

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