Management

There were deductions from my checking account on file that exceeded my services. My bank tried to recover some but then my amount due was inflated. One of the matters is Peacock is “included” in my agreement but I am consistently charged additional amounts for Peacock. The Xfinity store says they cannot help. I really need to have someone look at my account…. 

@user_bp2qjy

Thanks for clarifying let's go ahead and take a deeper look at your account,  to get started send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hello @user_m0cek1, thank you for your comment. You’ve connected with our Specialized Corporate Digital Care Team, and we’re here to help. Could you please share a bit more detail about the issue you’re encountering while trying to upgrade your phone? Please share any error messages, timing, or recent changes so we can better understand the situation and help you more effectively.