Management

There were deductions from my checking account on file that exceeded my services. My bank tried to recover some but then my amount due was inflated. One of the matters is Peacock is “included” in my agreement but I am consistently charged additional amounts for Peacock. The Xfinity store says they cannot help. I really need to have someone look at my account…. 

@user_bp2qjy

Thanks for clarifying let's go ahead and take a deeper look at your account,  to get started send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_bp2qjy

You are correct we are part of our corporate residential team and we can assist you with any and all your needs. Since you've reached out to us on our public forum, A lot of information can be provided in the public, so we always ask that you post what your actual concern is

No, nothing has been resolved; I have went to the local location 4 times called twice was promised a credit of 400/500 for two upgrades and a visa gift card and keep saying the credit will be there in 1 month now it has been four months; why would I have switched over from Verizon if I couldn't upgrade. 

customer service said last night Xfinity fault they entered the phones incorrectly so why can't they correct it and let me upgrade; Asked to speak to a manager he called back and got disconnected and never called back.    I wouldn't have switch if I couldn't upgrade my phone the same day Verizon said they would upgrade my phone; but then I came to Xfinity and they said I could at a lower price.  

Switched my Wi-Fi; too 

Very disappointed 

@user_m0cek1, Thank you for sharing more details about your experience. Sorry to hear about the challenges you encountered. This is not the experience we strive to provide. We appreciate you bringing this to our attention and would love the opportunity to turn things around and better support you moving forward. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

Hello @user_m0cek1, thank you for your comment. You’ve connected with our Specialized Corporate Digital Care Team, and we’re here to help. Could you please share a bit more detail about the issue you’re encountering while trying to upgrade your phone? Please share any error messages, timing, or recent changes so we can better understand the situation and help you more effectively.