Management

There were deductions from my checking account on file that exceeded my services. My bank tried to recover some but then my amount due was inflated. One of the matters is Peacock is “included” in my agreement but I am consistently charged additional amounts for Peacock. The Xfinity store says they cannot help. I really need to have someone look at my account…. 

@user_bp2qjy

Thanks for clarifying let's go ahead and take a deeper look at your account,  to get started send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_bp2qjy

You are correct we are part of our corporate residential team and we can assist you with any and all your needs. Since you've reached out to us on our public forum, A lot of information can be provided in the public, so we always ask that you post what your actual concern is