1 Message
manage plan page not showing up
everytime i try to go to the manage plan page the website redirects me to the land/bulk/tenat page. I tried going incognito and same thing. I even tried different web browser and same result. I just want to change my plan somebody help please.
XfinityJustinC
Official Employee
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1.2K Messages
2 months ago
Hello, @Linnd215 thank you for taking time to create a post. You've contacted the right place to get assistance for changes to your account, and would be happy to help do a review with you. From experience, when working with customers who live in an apartment/condo/community they have mentioned similar redirects when attempting to make a change.
Since I will need to gather some information to locate your account and we don't want that here in our public conversation. When you have time, please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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cjwillhome
Visitor
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2 Messages
11 days ago
Having the problem of account management not loading for months. Started to document the problem and take screenshots of the chat system failing to help.
DOCUMENT your attempts to manage your account on the WEB where you can see your options and not deal with a salesperson offering you short-term discounts that will expire and then you're back to needing the account management page that never loads.
Document your attempt to get chat to help and the unavailability of live humans to chat with.
Feels like canceling AOL all those years ago--the country is growing tired of this retain income by making it hard to cancel or lower service strategy. Stockholders need to hear about this--that kind of income won't last.
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