Hello user_ecf0a8 Our team can help. To get started, can you please create a new public text submission. Doing so will auto-open a ticket in our system, and we can get started on your request. Afterward, please send me a private message with your name and service address by clicking on the chat icon at the top right of the page. Then select the Xfinity Support tab to start the chat session.
Responses
XfinityJonathan
Official Employee
•
839 Messages
10 m ago
Hi there @yk3669
Do you currently have Flex? If so it may be linked to this issue
https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Can-t-manage-my-plan-because-I-have-flex-PLEASE-HELP-Updated/td-p/3361363
If not we'll escalate the issue to the Digital Care team here
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