yk3669's profile

New Poster

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1 Message

Mon, Sep 21, 2020 2:00 PM

Manage plan online

Why I can't change/manage my plan online?

Responses

Official Employee

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839 Messages

10 m ago

Hi there @yk3669 

 

Do you currently have Flex? If so it may be linked to this issue

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Can-t-manage-my-plan-because-I-have-flex-PLEASE-HELP-Updated/td-p/3361363

 

If not we'll escalate the issue to the Digital Care team here

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