yk3669's profile

New Poster

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1 Message

Mon, Sep 21, 2020 2:00 PM

Manage plan online

Why I can't change/manage my plan online?

Responses

ComcastJonathan

Official Employee

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839 Messages

9 m ago

Hi there @yk3669 

 

Do you currently have Flex? If so it may be linked to this issue

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Can-t-manage-my-plan-because-I-have-flex-PLEASE-HELP-Updated/td-p/3361363

 

If not we'll escalate the issue to the Digital Care team here

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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4 Messages

The promotion discount we've been receiving ends on May 12, 2021.  What do I need to do?

Visitor

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4 Messages

What new plans do you have that are similar to what we have?

Visitor

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4 Messages

No answers are showing up

Visitor

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4 Messages

could I speak to an agent please?

Official Employee

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212 Messages

Hello user_ecf0a8 Our team can help. To get started, can you please create a new public text submission. Doing so will auto-open a ticket in our system, and we can get started on your request. Afterward, please send me a private message with your name and service address by clicking on the chat icon at the top right of the page. Then select the Xfinity Support tab to start the chat session. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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