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Mon, Sep 21, 2020 2:00 PM
Why I can't change/manage my plan online?
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Official Employee
839 Messages
10 m ago
Hi there @yk3669
Do you currently have Flex? If so it may be linked to this issue
https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Can-t-manage-my-plan-because-I-have-flex-PLEASE-HELP-Updated/td-p/3361363
If not we'll escalate the issue to the Digital Care team here
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XfinityJonathan
Official Employee
•
839 Messages
10 m ago
Hi there @yk3669
Do you currently have Flex? If so it may be linked to this issue
https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Can-t-manage-my-plan-because-I-have-flex-PLEASE-HELP-Updated/td-p/3361363
If not we'll escalate the issue to the Digital Care team here
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