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1 Message

Tuesday, July 28th, 2026 2:32 AM

Manage and Link Accounts Bug

I have three accounts associated to my Xfinity account id - when I go to manage and link accounts (to try to disassociate 2 inactive accounts), the page crashes with "Hmm, the page didn't load correctly, Try refreshing the page, if the problem persists, try again later."

Normally I wouldn't care but this multi account association to my Xfinity ID is preventing me from using Xfinity WiFi hotspot. When I log in with my Xfinity ID for the Xfinity WiFi hotspot - im getting a "this account is not subscribed to Xfinity services" error. Which is incorrect as I have been subscribed for a while now.

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Official Employee

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3.5K Messages

6 hours ago

Thank you for posting on our community forums, jonsan123. I'm sorry to hear you're having issues unlinking the account. To confirm, is this the process you're following? Manage multiple accounts with your Xfinity ID. Is the issue happening on multiple devices? 

 

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