U

Visitor

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5 Messages

Fri, Jul 22, 2022 6:13 PM

Make a payment error

I have the same issue every time I click "Make Payment".

ERROR. Sorry, This Isn’t Working Right Now. Please return to My Account Overview while we resolve the issue.

This has been going on for the last 2 months. It only worked for about a week and stopped working again last week.  I tried making payments using Chrome, Internet Explorer, Edge, all in private mode (incognito), as well as not in private mode. I tried clearing all browsing history, cache, etc. I used my Android phone, both in my home wi-fi, as well as using mobile network. Used the app, too. Rebooted my modem and router. Nothing worked. 

The Infinity ID is also not a problem, I tried checking that, too, using my home address.  

I would like to be able to make regular payments using my online account on the PC. 

Please help. 

This post was created from this comment on different post
XfinityBilly

Official Employee

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246 Messages

5 months ago

Hi @user_68e94f. We can set a ticket up to help get this issue resolved. Please send us a private message with your full name and full service address. 

Visitor

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5 Messages

5 months ago

Thanks. I sent the private message.

Visitor

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5 Messages

5 months ago

Here are the screenshots you requested, Ethan.

Visitor

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5 Messages

5 months ago

When I click "Make a Payment", I get this

Visitor

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5 Messages

5 months ago

The "Bill settings" show this:

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