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user_kt4x3h
1st Topic

Visitor

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1 Message

Friday, June 5th, 2026 11:34 PM

lost member benefits after moving service

I recently moved services from one city to another and since then have lost my membership benefits. Calling customer services has proven to be useless. I have been on atleast 4 calls with customer service over last 30 days and none of them have been able to resolve the issue. This is so frustrating !!! 

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Updated 

3 hours ago

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XfinityAbel

Official Employee

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316 Messages

6 days ago

@user_kt4x3h thanks for taking the time to post on our Xfinity Community Forums page. I'd love to help ensure you have the proper member status on your account. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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XfinityJeffB

Official Employee

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397 Messages

3 hours ago

I will take a look, while I do that, how many devices would you say are connected to the internet at any given time? What TV shows or channels you consider must haves? Who do you have for your cell phone service, and how much are they charging you? 

 

 

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