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user_kt4x3h
1st Topic

Visitor

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1 Message

Friday, June 5th, 2026 11:34 PM

lost member benefits after moving service

I recently moved services from one city to another and since then have lost my membership benefits. Calling customer services has proven to be useless. I have been on atleast 4 calls with customer service over last 30 days and none of them have been able to resolve the issue. This is so frustrating !!! 

Question

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Updated 

12 hours ago

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XfinityAbel

Official Employee

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296 Messages

12 hours ago

@user_kt4x3h thanks for taking the time to post on our Xfinity Community Forums page. I'd love to help ensure you have the proper member status on your account. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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