Visitor
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10 Messages
Looks like you'll need some extra help completing your order. Thanks for getting started! ask Xfinity Assistant?
I keep getting an email regarding to level up faster speeds. I tried clicking on my plans to see if I can upgrade. And everytime I get this error: Looks like you'll need some extra help completing your order.
Thanks for getting started! Since Flex is in your plan, the Xfinity Assistant can help complete your order online. Or, you can call 1-800-XFINITY.
https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN1011
Thats the ERROR code.
Used the xfinity assistant to chat, and Xfinity chat agent keeps disregarding that there is no offer and says the email is spam when I ask about the plan?
XfinityDemitrius
Official Employee
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1.9K Messages
1 year ago
Hey @user_5d148d,
Thank you for contacting customer support through Xfinity Support. I hope you are doing well. I would be more than happy to offer my assistance reviewing the account, billing, and services.
To get started, please send us a Direct Message with your name and address. We look forward to your reply.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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