Ani2's profile

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1 Message

Tue, Apr 14, 2020 12:00 AM

"Looks like you can't make changes to this plan."

I had an appointment with a technician this weekend to set up Internet at my new address. However since my modem was still being used at my old address I wanted to defer adding the device to my account. The technician said he cancelled the appointment. Now when I go to the address on the account it shows this address as having no plans. If I try to shop for Internet service I get:


Looks like you can't make changes to this plan.

Please contact the account owner to continue.


I am the account owner and I have (had?) a new customer plan... until now. Can I get the plan re-added to my account?



Official Employee


2.4K Messages

1 y ago

Hi there, Ani2. 


I wanted to reach out and touch base to make sure you were taken care of. Are you still running into issues regarding account. 


Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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