1 Message
Looks like you can't make changes to this plan. Please contact the account owner to continue.
I am able to login in but upon trying to begin service at a new address I'm met with "Looks like you can't make changes to this plan. Please contact the account owner to continue." I am the account owner, no one else. No one else has ever been the account holder. When I try to find my Xfinity ID/account holder information through providing my social security number, email and phone, I'm told "Our records don't match anyone with that information", even though I was just on the phone with an Xfinity representative last week who confirmed, I indeed am the account holder.
XfinityBillie
Official Employee
•
3.2K Messages
8 months ago
@user_99ii8r Thank you for taking the time to reach out to us here on our Xfinity Forums. We're thrilled that you are keeping our services with you at your new address. I'm happy to look into this further and help you get those services set up. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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