1 Message
Looks like you can't make changes to this plan. Please contact the account owner to continue.
I am moving next month so I created an account today to sign up for services. After I did, I realized I made a mistake and chatted with a rep via the Xfinity app. My plan was cancelled and now every time I try to set up a new plan, I receive the “Looks like you can't make changes to this plan. Please contact the account owner to continue.” I am not sure what to do to solve this. It has been a nightmare getting my new address unlocked by Comcast and now this.
XfinityAlyssaA
Official Employee
•
1.8K Messages
10 months ago
Good afternoon @user_lpq06i, and happy Thursday, how is your week going so far? We appreciate you taking the time to reach out on our Community Forums with your account concerns. First off congratulations on the move and thank you for choosing XFINITY as your service provider. We're sorry to hear about the issues with your plan being cancelled and that you are receiving that “Looks like you can't make changes to this plan. Please contact the account owner to continue” error, but rest assured you've reached the right team to help! We'd be happy to pull up your new address and take a look to see what needs to be done to get it unlocked and you signed back up for a plan that works for you!
To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers? To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward to working with you further!
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