1 Message

Sat, Jan 22, 2022 4:11 PM

Looks like you can't make changes to this plan. Please contact the account owner to continue.

I hate this error with a burning passion.

I'm trying to change my plan, since my current one no longer exists due to nonpayment, of which that bill has been paid for. Every time I try to change it, however, this dumb error happens. I'm trying to reconnect my services, and am thinking of just changing my ISP.


Official Employee


466 Messages

4 m ago




I can help you restart your account. Could you please send me a direct message with your full name and the address that the service was at. If you are opening service at a different address, could I also get that one as well. Thank you. You can send me a direct message by clicking on the "chat" icon located in the upper right (left of the notification bell) then click the pen/pad icon, and lastly Xfinity Support. 



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