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Been messing around trying to login for an hour and finally figured out that Xfinity "changes" the number 0 to a capital O on my password! To double check this I changed my password, included a zero and it took it but when I went to log back in same thing, changed the ZERO to a CAPITAL O! Why?

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XfinityKassie

Official Employee

•

1.2K Messages

9 days ago

user_d7hpxz Good morning, and Happy Saturday! Thank you for taking the time out of your weekend to share your experience with your password. I can see how this would be frustrating, thank you for bringing this to our attention. My recommendation would be to reach out to our security team to they can look into this with it being password related. Would you have time to do that today?

https://internetsecurity.xfinity.com/help/report-abuse

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