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user_d7hpxz
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3 Messages

Saturday, September 7th, 2024 2:18 PM

login

Been messing around trying to login for an hour and finally figured out that Xfinity "changes" the number 0 to a capital O on my password!  To double check this I changed my password, included a zero and it took it but when I went to  log back in same thing, changed the ZERO to a CAPITAL O!   Why?

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9 days ago

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XfinityKassie

Official Employee

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1.2K Messages

9 days ago

 

user_d7hpxz Good morning, and Happy Saturday! Thank you for taking the time out of your weekend to share your experience with your password. I can see how this would be frustrating, thank you for bringing this to our attention. My recommendation would be to reach out to our security team to they can look into this with it being password related. Would you have time to do that today? 
 
 
https://internetsecurity.xfinity.com/help/report-abuse

 

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user_d7hpxz

3 Messages

Hi and thanks for the reply!  Yes it is/was frustrating and I am more than willing to share this.  However, here i the message I get when I try to open the link provided.  Perhaps it is me?

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

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9 days ago

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XfinityKassie

Official Employee

 • 

1.2K Messages

 

user_d7hpxz Hmmmm! Looks like we may need to take a closer look into your services and possibily your device. Have you tried to delete your cache and cookies, and restart your device? Can you please send a Direct Message with your name, the service address, and the email address associated with your account? 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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user_d7hpxz

3 Messages

Cleaned out cache, got to website, submitted as asked, but said something along the line of this has already been submitted to domain(?) so not sure if it went thru or not.

I "fixed" my issue by changing number for ZERO o another number but doesn't help the next person.

Thanks for your assistance!

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9 days ago

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XfinityWilliam

Official Employee

 • 

954 Messages

You are very welcome, user_d7hpxz. Thanks for letting us know how you solved the issue! Have a great rest of your weekend, and take care.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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