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Visitor

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2 Messages

Fri, Jun 17, 2022 7:44 AM

Login not allowed?

Message: "you are logged in but we are not able to access your account. Would you like to try again?" I tried Uninstalling and reinstalling the app. I am signed into the correct ID. Please help. 

Accepted Solution

Official Employee

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719 Messages

3 m ago

Hello, @user_0ae0a3, when it comes to an Xfinity ID issue or login issue like this it's best if we take a closer look at the account. This is because we need to talk about account specific information and it sounds like you have the right ID and password already. When you have a moment please send your name and service address to "Xfinity Support." You can do this by using the Direct Messaging icon at the top of the page. 

 

Accepted Solution

Visitor

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2 Messages

3 m ago

Update: the solution to this issue is to contact Xfinity Support. There isn't a way to fix this on your own, it needs customer support. Fortunately, customer service is great. Good luck!

Official Employee

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128 Messages

Hello, I am sorry to hear you are having trouble with logging into your Xfinity ID, please send us a live chat as advised by Joseph above and from there we will be able to continue assisting you if you still need assistance on this issue.

See  https://comca.st/3KQF8q9 for an example.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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