Login loop

Everytime I try to sign in after starting new service the website just takes me back to the sign in screen. Clearing my caches and cookies did nothing. And incognito did nothing

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XfinityThomasB

Official Employee

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1.1K Messages

24 days ago

Hello user_q46op4, have you attempted to reboot yet?

8

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U

user_q46op4

5 Messages

@XfinityThomasB yes I have, several times

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24 days ago

0

XfinityThomasB

Official Employee

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1.1K Messages

Gotcha user_q46op4! Just to confirm, are you activating traditional Xfinity Internet or Xfinity Prepaid (Now Internet)?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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24 days ago

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user_q46op4

5 Messages

Traditional internet. 300mbps

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24 days ago

0

XfinityRaul

Official Employee

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1.3K Messages

@user_q46op4 Have you by any chance tried using a different device and/or browser? How about the app, have you attempted to sign in using the incredible Xfinity app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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24 days ago

0

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user_q46op4

5 Messages

The app says I am not authorized. I also could not get it to work on another device

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24 days ago

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Sign-In and Account Management

user_q46op4

Login loop

XfinityThomasB

user_q46op4

XfinityThomasB

user_q46op4

XfinityRaul

user_q46op4

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