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xDominiic
1st Topic
1st Reply

3 Messages

Sunday, November 12th, 2023 8:15 PM

Closed

Login Loop

Ever since the update to the xfinity website I get stuck in a constant login loop.. I login to my account, say I wanna check my bill.. I have to login yet again.. and then it loads me to a billing page but then loads me back to the login page.. rinse repeat til I get fed up with it. This is just crazy.. I have cleared my history, cache, and cookies multiple times and there is no fix. I have checked the forums and this is not the first time it has happened to someone. Please fix whatever issue is causing this because it is getting ridiculous at this point. 

Question

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Updated 

1 year ago

598

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XfinityAlfonso

Official Employee

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1.6K Messages

1 year ago

Hey there @xDominiic we appreciate you taking the time to let us know about your struggles with logging in via xfinity.com.  A few follow-up questions for you: What browser are you using when logging on? Have you attempted to login using incognito mode or an alternate browser, with the same results? Are you having any login issues on the Xfinity Stream or Xfinity App? 

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xDominiic

3 Messages

I have tried it on chrome, edge, and Firefox and it all happens the same exact way. I have only tried incognito on my chrome browser. I don't even try on my phone because I prefer to look at it on my desktop as it is easier. 

I do have a separate issue with my xfinity stream/xfinity app. I can't ever watch Xfinity stream on my desktop as of a month ago.  A few months back, I was not able to stream to my Chromecast but I was able to use it on my desktop. Now it is reversed, I can stream to my Chromecast but not on my desktop. I have contacted google and they said the issue does not lie within my Chromecast. 

1 year ago

0

XfinityAlfonso

Official Employee

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1.6K Messages

1 year ago

OK, gotcha! The reason I'm asking about App access as well is that we need to see if this is more of a browser issue or more of a login issue. If issues are present in both then that would point more toward a login issue than anything else.  Does this happen on any Xfinity ID associated with the account? Are all browsers/Chromecast up-to-date? 

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xDominiic

3 Messages

1 year ago

I don't think it is a browser issue if it is happening across all three browsers or when using incognito mode.. Not sure what you mean by any xfinity id associated with the account.. I have my regular email/username and then my login password... 

Yes all browsers up to date. Not sure how to update the chromecast, but I can stream to it now, I couldn't months ago. I can't stream on my desktop now. 

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XfinityAlfonso

Official Employee

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1.6K Messages

I am referring to that email/username when I say Xfinity ID.  We can certainly take a look at things on our end and see what we can do to help. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and (in this instance) affected username. We look forward to doing a deep dive into this for you.  

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

chealey213

Visitor

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2 Messages

1 year ago

TI am stuck in the LOGIN LOOP and it's been days....March 2024 !  I tried all the posted solutions...clear history, cache, cookies.  I can login NP on my laptop. There is no way to contact support or customer service for app questions other than the defaults.  Grrrrr Xfinity !

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XfinityRay

Official Employee

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2.8K Messages

Thanks for reaching out about being in a login loop, chealey213. I apologize that has been happening and appreciate the steps you have taken to try and resolve this. Are you trying to login to our website or the Xfinity app? What type of device are you using that loops? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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