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user_5d743c
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4 Messages

Friday, October 8th, 2021 3:45 PM

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Login loop

I went to set up my internet through the Xfinity mobile app and I get stuck in an infinite login loop, I enter my username and password (both are correct) and it closes the app for a second before re-opening the login page and prompting me to enter my info again. please help

Question

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Updated 

3 years ago

7.4K

25

user_599f4a

Visitor

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2 Messages

3 years ago

I'm having the same issue. Can I please have some help?

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user_599f4a

Visitor

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2 Messages

3 years ago

I'm having the same problem. Can I have some help?

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XfinityChelseaB

Official Employee

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1.7K Messages

Hello @user_599f4a! Thanks so much for taking a moment out of your night to leave a post on our community forum! I'm sorry to hear you're having issues with trying to log in to your online account, but you have definitely come to the right place for assistance! If you're using the right username, then I would suggest changing your password or trying a different browser, clearing your cache and cookies, and finally trying to uninstall the app and reinstalling! Please let me know if that helps! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_23207b

Visitor

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2 Messages

3 years ago

I’m having the same problem on iOS, stuck in a login loop. I’ve tried the troubleshooting options I’ve seen in this thread and am still having issues, help please?

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user_e3fcb5

Visitor

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2 Messages

3 years ago

I have also been having this problem since opening an account with you guys over a month ago. I have tried to solve this issue through the chat and got nowhere with it. My internet hasn't been working very well and I want to be able to see my account info after logging in but I just get stuck in the login loop, both on the app and on the website. I have changed my password as one of the chats recommended and that did nothing. I gave up on trying to get this solved and hoped that giving it some time would help as it's a known issue that everyone seems to be having, but after attempting to login today I can see that it's still a problem. 

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user_e3fcb5

Visitor

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2 Messages

@user_e3fcb5  Can somebody help me please? I haven't been able to view my account at all because of the login loop.

3 years ago

0

XfinityAnthonyT

Official Employee

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1K Messages

This error is most likely caused by not having your Xfinity ID set up. To create your Xfinity ID, go to https://comca.st/3IbLRKn or click Create an Xfinity ID from any sign-in page.
Verify your account by confirming some account details. You can use either your mobile phone number or Social Security number (SSN), then click Continue.
If you choose to verify by text message, enter the mobile phone number associated with your account, then click Continue.
If you choose to verify by SSN, you must enter the last four digits of the account holder's SSN, date of birth and a phone number associated with the account. Then, click Continue.
Once your account has been verified, you'll have the option to enter your existing, personal email address. You'll have 72 hours to click the link sent to your email. If you don't click the link, your non-Comcast address will no longer be valid. However, you can still log in using the Xfinity ID or your https://comca.st/3rplY3V email address. You can also add an email address to your account from the Settings tab in My Account.
When you're all set, you'll see a confirmation page with different ways to access your account and My Account and mobile applications. By clicking Continue, you'll either be sent back to the page you initially visited, or automatically logged in to My Account.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_5b9f8d

Visitor

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1 Message

3 years ago

I am having the same issue here. Can't set up internet because I can't log in to the app because it keeps crashing

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CCJoseph

Problem Solver

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729 Messages

@user_5b9f8d, I am so sorry about the login concern you are dealing with! If you haven't already, can you try the steps above from Macey and it didn't help, can you please send me a DM as well and we can see if we can help you from here? 

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I no longer work for Comcast.

3 years ago

0

User_5847332

Visitor

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3 Messages

3 years ago

I am experiencing this exact same issue. I just moved and have no internet - stuck in the mobile app login loop. HELP! 

1

user_af1faa

Visitor

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2 Messages

@annieaphay I had to call customer service and they were able to activate it on the phone. It took them a while but they got it working

3 years ago

0

user_38f2c4

Visitor

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1 Message

3 years ago

I have this same issue for xfinity mobile and regular xfinity login

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XfinitySheila

Official Employee

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1.1K Messages

@user_38f2c4

 

Hey there! Can you try creating a new login, or recovering your login using this link and tell me if it helps? 

 

https://comca.st/3oEed8q

 

I also would suggest clearing your cookies and cache if you have not done so already. 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_ba1238

Visitor

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1 Message

3 years ago

I am having the same issue. Caught in the loop and cannot activate my service.

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user_e2b879

Visitor

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7 Messages

3 years ago

After much trial and error I found a solution that worked!! Log into Xfinity app, under manage how your family use the internet-add person, add the person then use that account to provision the code on the fire stick. Problem resolved.

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XfinityDilary

Official Employee

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2.2K Messages

I'm glad you were able to figure out a good fix for this, @user_e2b879!. That's awesome. And thanks for sharing with our community. This will help a lot. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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