tempest42's profile

Contributor

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42 Messages

Wed, Jan 16, 2019 12:00 PM

Login Loop: When Is Comcast Going To Fix This?

Comcast, just when is your team going to get around to fixing this problem? We're all having problems logging into our account and it has been more than a week already. How about fixing this login loop glitch so we can access our accounts already.

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Responses

New Poster

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1 Message

2 y ago

I am experiencing the same issue!..It is hella frustrating..... I want to check my data usage, pay my bill.   I am on the chat with a guy right now who is absolutely clueless. I see another user had to tell them how to fix the issue, guess I'll have to follow their advice and change my user name and everything

 

New Poster

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3 Messages

2 y ago

You’re kidding right? I’ve had this problem for over a year. Comcast could not possibly care less.
tempest42

Contributor

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42 Messages

2 y ago

This is about to go into the third week. I'd like to know why Comcast can't fix a simple problem?

ComcastChe

Official Employee

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6.1K Messages

2 y ago

Hello All, 

 

This issue has been confirmed resolved. If you are still experiencing issues, please feel free to send me a private message. 

Regular Visitor

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3 Messages

2 y ago

An agent told me this on chat a couple days ago. Needless to say the problem is unresolved.

Regular Visitor

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3 Messages

2 y ago

Confirmed resolved really? Still unresolved for me.

Regular Visitor

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3 Messages

2 y ago

I am having this issue and it happens with both the website and my account app. Can you please help me?

Regular Visitor

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3 Messages

2 y ago

I had to message ComcastChe my name and after 2 weeks of being unable to login, mine was fixed last night..  everything works for me..    thanks, ComcastChe..

New Poster

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1 Message

2 y ago

I know what causes it.   Xfinity tries to ID people above and beyond the credentials, by looking at the network connection, IP address, and probably browser fingerprints and who knows what else.   It doesn't like people coming from other networks than its own.   So if you're on mobile, or let's say, VPN, it can give you problems.  

 

To test the thing, I had my home network on VPN -- tried to log in, got the loop.  Killed the VPN, and was able to log in just fine.  It doesn't really matter what VPN it is (commercial or corporate).

 

Customer service is clueless about this stuff, don't even bother unless you want to spend the next 2-3 hours with them trying to help but taking you nowhere.   I've done it.

 

What's the point of having passwords if they force logins on their raw network?   Very disappointing.

New Poster

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1 Message

2 y ago

This issue still exists for me, on all browsers on all devices. 

tempest42

Contributor

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42 Messages

2 y ago

I was able to PM a Comcast forum admin and they were able to fix the login problem with my account. If anyone needs their account login fixed, PM one of the Comcast forum admins so they can manually fix your account. But, this does appear to be a widespread login glitch.

Frequent Visitor

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9 Messages

2 y ago

The issue is unreolved for me also....login and looped back to login!

This is beyond ridiculous that IT cant resolve this....

 

ComcastChe

Official Employee

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6.1K Messages

2 y ago

Hi @lrfederle3 and others still having this issue. Thank you for letting me know you are still having issues. In your situation, there is something else on the back end causing your problem. If you haven't already please send me a private message with your first and last name and I'll investigate further. If you have sent me your information, I will be replying shortly. Thanks for your patience. 

ComcastChe

Official Employee

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6.1K Messages

2 y ago

I can assist you @Rhondacermak78. For this issue, I will need to verify the following information in order to begin troubleshooting:

  1. Your first and last name (and the account holder's full name if different than yours).
  2. The phone number associated with your account
  3. The affected Comcast username
  4. The third-party email address (Gmail, Yahoo, iCloud, etc.) associated with your account 
  5. The timeframe you started your account. 

To send a private message click on my name "ComcastChe", then click send a message.  

New Poster

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4 Messages

2 y ago

Hi, Comcast has already resolved this for me. It was a "known issue" apparently. I would think you would have been informed about it by your company.

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