LeeISFJ's profile

New Poster

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1 Message

Sun, Jun 21, 2020 12:00 PM

Login Loop Issue

I started having issues with login today. Everytime I try to log in, it brings me back to the log in page. I've read numerous postings of others having the same issue. How can this be resolved?

Responses

Official Employee

 • 

839 Messages

1 y ago

Hey there @LeeISFJ 

 

  1. Have you updated your browser https://www.whatismybrowser.com and enabled cookies?
  2. Have you tried clearing your cache?
  3. Have you tried signing in from a different browser?
  4. Have you tried signing in from a different device (e.g. laptop or a cell phone)?
  5. Have you tried signing in from a different network (e.g. 4G/5G cellular)?
  6. Have you whitelisted the page from any AV/firewall/adblock you may have? (note: I use an adblocker too so my ask is only that you temporarily disable to see if it's a contributing factor)

This usually helps narrow the potential issue down for us.

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