Login Loop -> Cannot access my account

I have not been able to login into my account to manage anything.

I registered for an internet plan with my new apartment, I set up my login information, but after that I have not been able to login into

anything.

I have tried the website, the app, the xfinity chat, etc. this forum is the first thing that allowed me to do anything. When trying to login it either says my access is restricted(mobile app) logs me in but acts like it didn’t and ask me the same question (chat), or I see my profile bubble for two seconds before it automatically goes back to sign out (website).

I even tried registering for a new plan to see if I put in my info wrong and it told me it noticed another account, do I want to link, I said yes, but that did not help.

I really need an xfinity employee to help me on this.

Responses

XfinityAlyssaA

Official Employee

•

1.8K Messages

2 years ago

Good afternoon @user_0ae2b4, and thank you for reaching out on our Community Forums regarding your login issues, our team will be happy to help. We understand how important it is to be able to access your online account and are sorry to hear you are stuck in a login loop. We'd be happy to help troubleshoot your concerns. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

We look forward to working with you!

0

Sign-In and Account Management

user_0ae2b4

Login Loop -> Cannot access my account

XfinityAlyssaA

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