2 Messages
Login Loop / Access not Authorized
I have not been able to log in to my Xfinity account since moving addresses with Xfinity from Virginia to Colorado over a month ago. Moving from the Northwest to Western Region seems to be the issue, however, it shouldn't take so long to resolve.
On a desktop browser, I am in a consistent loop that keeps asking me to log in when I try to click on the account icon. I cannot access my account through the app either, I get a message that "access is not authorized" after logging in. After speaking with multiple representatives over the phone, I have two open IT requests but they have not been resolved.
XfinityKassie
Official Employee
•
1.7K Messages
2 years ago
@user_43598e Good morning! Thank you for reaching out to our Community Forums Team. It can be frustrating not being able to access and manage your account. I would be happy to take a look into your account and the tickets, and get you in the right direction today. To begin, can you please send a Direction Message with your name, service address, and the User ID you are using for your Xfinity account?
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_43598e
2 Messages
2 years ago
Direct Messaging is not available to me, as I don't have access to the account. There is an infinite login.
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