Login Loop / Access not Authorized

I have not been able to log in to my Xfinity account since moving addresses with Xfinity from Virginia to Colorado over a month ago. Moving from the Northwest to Western Region seems to be the issue, however, it shouldn't take so long to resolve. 

On a desktop browser, I am in a consistent loop that keeps asking me to log in when I try to click on the account icon. I cannot access my account through the app either, I get a message that "access is not authorized" after logging in. After speaking with multiple representatives over the phone, I have two open IT requests but they have not been resolved.