1 Message
Login issues
My account keeps logging me out every time I log in, I’ve been trying to set up internet for my new apartment for 2 days and I can’t build my plan because every time I log in I’m immediately logged out it’s happening on both my mobile device as well as my regular PC any ideas how I can fix this issue?
XfinityOrlandoM
Official Employee
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2.9K Messages
2 years ago
@user_27bee7
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityOrlandoM
Official Employee
•
2.9K Messages
2 years ago
So I may locate your account, please verify your name and address.
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