@user_fe4zp5 Thanks for reaching out to us, we do apologize for any inconvenience you're having with your Xfinity e-mail. Can you give us a little more detail on what happens when you go to https://www.xfinity.com/email to log into your e-mail
user_gjf1so Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_gjf1so click on your profile picture for the dropdown menu. Click profile settings and there should be a box "Opt Out from Direct Messaging". Ensure that box is not checked. This should allow you to then see the direct messaging icon. In the meantime feel free to post publicly in detail the issues you've been experiencing and any troubleshooting attempts. Just leave off any personal information for your personal security.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityOrlandoM
Official Employee
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3.3K Messages
3 hours ago
@user_fe4zp5 Thanks for reaching out to us, we do apologize for any inconvenience you're having with your Xfinity e-mail. Can you give us a little more detail on what happens when you go to https://www.xfinity.com/email to log into your e-mail
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user_gjf1so
Visitor
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4 Messages
2 hours ago
Don’t need the forum, need to get into my email!!!
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user_gjf1so
Visitor
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4 Messages
2 hours ago
There is no chat icon on the screen!
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