Visitor
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1 Message
login assistance
Hi there,
I'm unable to login into my account. Why did you lock me out? I want to retrieve a copy of my invoice.
Visitor
•
1 Message
Hi there,
I'm unable to login into my account. Why did you lock me out? I want to retrieve a copy of my invoice.
XfinityJustinC
Official Employee
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2.2K Messages
8 hours ago
Hello, @user_5gfr88 thank you for reaching out over Xfinity Forums. I understand wanting to have access to invoices, and would like to investigate the log in concern further if you're still experiencing issues. Please follow up at your convenience if you still need help, if so the following information will be helpful:
- Do you currently have an active account?
- Where are you attempting to log in at online, the Xfinity App, both?
- Are you logging in with a Xfinity ID that is either the primary or manager level?
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EG
Expert
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117.3K Messages
4 hours ago
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section.
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