Visitor

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2 Messages

09/12/2026 2:53 PM

Logging in to pay bill

When logging in to pay bill or make payment adjustments to auto pay it is saying I’m restricted. I am the account holder so I am unsure what is going on.

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Official Employee

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5K Messages

4 hours ago

Hi user_v2jgzo! We appreciate you taking the time to visit and reach out to our Xfinity Forum. I am sorry to hear you're having this login issue when trying to make a payment. My team is here to help! 

 

For troubleshooting purposes, is this occurring in the Xfinity App, on the website, or both? 

 

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