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user_v2jgzo
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2 Messages

09/12/2026 2:53 PM

Logging in to pay bill

When logging in to pay bill or make payment adjustments to auto pay it is saying I’m restricted. I am the account holder so I am unsure what is going on.

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4 hours ago

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XfinityAmira

Official Employee

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5K Messages

5 hours ago

Hi user_v2jgzo! We appreciate you taking the time to visit and reach out to our Xfinity Forum. I am sorry to hear you're having this login issue when trying to make a payment. My team is here to help! 

 

For troubleshooting purposes, is this occurring in the Xfinity App, on the website, or both? 

 

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user_v2jgzo

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2 Messages

@XfinityAmira​ happening on both

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5 hours ago

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XfinityAmira

Official Employee

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5K Messages

Thanks for letting us know, user_v2jgzo. So that we can review your account, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” (upper right corner of this page)
 • Click the “Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

 

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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4 hours ago

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