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user_i1bq0d
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Friday, October 25th, 2024

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Log out of all devices using my email

My email address and password were compromised in a data breach.

I have changed my password, but someone is still logged into my email.

How do I remotely log them out?

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Updated 

8 months ago

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XfinityMichaelC

Administrator

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4.5K Messages

9 months ago

Hey, user_i1bq0d! Thanks for reaching out to us on the forums! I apologize to hear that your information was compromised and appreciate the steps you have taken so for to try to safeguard yourself! The next step would be to see if you can log into the stream app or portal and manage devices from there. That article can be found here: Remove downloads and manage devices for the Xfinity Stream app and portal. If it were me, I would just deprovision all devices and then add the ones you know back.

If you still find you are having issues feel free to send a DM by clicking the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you.

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user_i1bq0d

2 Messages

The Stream app will not log out users who are logged into email, only those who are using Stream.  

It was suggested that I call customer service and have them deprovision all devices, so I called.

The gentleman at Xfinity customer service said that he did not have the ability to deprovision all devices that were using my email, but he could force through an update that would require all devices using my email to log in again.  We did that.

I have three devices that I use for email - and I was required to log in again on all three.  

Hopefully, the unknown person who was logged into my email was logged out as well, but I am still being cautious and looking for signs that someone else has access. 

(edited)

9 months ago

0

XfinityOrlandoM

Official Employee

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2.3K Messages

@user_i1bq0d

 

Awesome I'm glad the customer service agents were able to get everything resolved for you! Feel free to reach out to us anytime and thank you for being the best part of Xfinity

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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9 months ago

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fossilsol

Contributor

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39 Messages

This is unacceptable that we cannot log out of all devices on our own and must spend hours on hold and then hours talking to barely speak English agents. 

8 months ago

0

XfinityLinda

Official Employee

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2K Messages

@fossilsol Thank you for connecting with us about your email concerns. We are happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

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