2 Messages
Log out of all devices using my email
My email address and password were compromised in a data breach.
I have changed my password, but someone is still logged into my email.
How do I remotely log them out?
2 Messages
My email address and password were compromised in a data breach.
I have changed my password, but someone is still logged into my email.
How do I remotely log them out?
XfinityMichaelC
Official Employee
•
4.1K Messages
30 days ago
Hey, user_i1bq0d! Thanks for reaching out to us on the forums! I apologize to hear that your information was compromised and appreciate the steps you have taken so for to try to safeguard yourself! The next step would be to see if you can log into the stream app or portal and manage devices from there. That article can be found here: Remove downloads and manage devices for the Xfinity Stream app and portal. If it were me, I would just deprovision all devices and then add the ones you know back.
If you still find you are having issues feel free to send a DM by clicking the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you.
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