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1 Message

Wednesday, July 29th, 2026 8:09 PM

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Why can't I log into my account?

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Official Employee

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3.5K Messages

4 hours ago

 

user_pjznir I’m sorry to hear you’re having trouble logging in. Make sure you’re using the correct Xfinity ID, which may be your email address, mobile number, or username, and check that your password was entered correctly. If you’ve forgotten your Xfinity ID, use the username lookup option. If you know your Xfinity ID but can’t sign in, reset your password using a verified mobile number or personal, non-Xfinity email address. You may also be prompted to reset your password if unusual activity or a security risk is detected. If you don’t receive a verification code, confirm that your recovery information is correct and check your spam or junk folder. 

 

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