U

Visitor

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1 Message

Tue, Jun 7, 2022 10:55 AM

Log In Won’t Work (log in loop)

I just created a new account and ordered an internet/cable package. I am now unable to sign in. I cleared the cache, turned off my

phone, switched browsers, used a desktop, and reset my password. I get the same “hmm doesn’t work try again later” message each time. Please help me fix this issue. I have no idea if the original order even went through. 

Official Employee

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471 Messages

4 m ago

Greetings, @user_c1df06. First and foremost, thank you for taking an interest in our services! It would be my pleasure to review this order with you in order to see if it went through, and if it did, we can definitely look into why you're getting that error. Please send our team a direct message with your full name and full address so that we can assist you further. 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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