Visitor
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1 Message
Log in- website
I've been trying to log into my account for over an hour. Every time I enter my info I get rerouted to the login screen. The information is correct. I can't seem to speak with a human to address the issue, so I've recorded it. I need an actual human being to explain. Contact me and view the customer experience and tell me why this is happening, so that I can finally log in and cancel this service. I won't keep paying for this.
XfinityAngie
Official Employee
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1.8K Messages
2 years ago
@user_7d8a37, Thank you for reaching out through Xfinity Community Forums. We would be happy to assist you. Please send us a DM with your name and full address, by doing the following:
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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jim.medding
New Poster
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2 Messages
2 years ago
I've been having log in problems (ERR_CONNECTION_RESET) this month (July 2023) when attempting to access my bill from my Windows laptop using MSFT's Edge browser. It seems that all of the help I can find begins with step 1 being "please log in" ~:-/
Well sooner or later the Ivory tower shirts will realize that Xfinity has a problem.
BTW, I was able to log in using the browser (Brave) on my iPhone. But that's not where I want a copy of my bill.
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