Visitor
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3 Messages
Log in loop
I get log in loop on both site and app. I have tried clearing cache, data and cookies. I have tried it from multiple browsers and connections and devices.
Visitor
•
3 Messages
I get log in loop on both site and app. I have tried clearing cache, data and cookies. I have tried it from multiple browsers and connections and devices.
user_c1b878
Visitor
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3 Messages
2 years ago
When I try to use Xfinity Assistant it goes like this:
Hi! I'm Xfinity Assistant, here to help you find answers as quickly as possible. If we can't resolve your issue together, no worries! I'll connect you to a live agent.
After you sign in, I'll be able to assist you better.
From Xfinity Assistant,
Thanks for signing in. For your security, do not enter any sensitive info such as your credit card or social security number.
From Xfinity Assistant,
Hi, I'm Xfinity Assistant, here to help you find answers as quickly as possible. If we can't resolve your issue together, no worries! I'll connect you to a live agent.
After you sign in, I'll be able to assist you better.
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user_c1b878
Visitor
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3 Messages
2 years ago
I have also tried recreating my xfinity ID and get this:
This information doesn't match our records
Try again or contact us and one of our agents will be happy to help you.
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user_759b94
Visitor
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1 Message
2 years ago
Hi I am also getting the exact same error. I am a new customer trying to order internet and cannot login to my newly created Xfinity ID.
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