Visitor
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2 Messages
Log in issues
Every time I try to log into my Xfinity account, both online and on the app, an error occurs and it won’t let me proceed with doing anything. I have no ability to access or manage anything within my own account. I am the account holder. It’s in my personal name at my home address. So why is this occurring?
XfinityRay
Official Employee
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4.3K Messages
10 hours ago
Hi there, @user_9vjhjv! We are glad to further help with accessing your account. I understand that can be frustrating when you can't use the self service options. I like those too! Have you made any recent changes to your account or plan? Is this happening on our website, in the Xfinity app, or both?
I recommend clearing your browsing data, then restart your device, and log in again. That can clear out any past data that is stored and stopping the connection.
Have you tried any other troubleshooting steps?
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