Visitor
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1 Message
Log In Issues
Ever since I became a customer in 2021, I can’t seem to access my account online. No, there’s no internet or computer issues. I’ve done everything I’ve been suggested, but nothing seems to work. The website itself is a problem. I can’t even sign in! Everytime I do, it just goes back to the home page asking me to sign in again. I have no access to my account online or the app. Please fix your website now!
XfinityOrlandoM
Official Employee
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1.9K Messages
2 years ago
@RachelRojas
I would not be happy if I could not use the xfinity website or the xfinity app, lets get this taken care of for you.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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