V

Tuesday, October 31st, 2023 11:43 PM

Closed

Log in error

I cannot log into my prepaid internet account. Keeps on giving me error codes. I’m going to be moving and I’m trying to get my service ready for my new home!

Official Employee

 • 

1K Messages

1 year ago

Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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