Visitor
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1 Message
Locked out of my other account when I left my apartment with my roommate
I’m assuming that my old roommate that I just left the apartment from has taken over my account and locked me out because I can’t get into it at all and it shows on my email that my password and everything has been changed and the email has been changed which I did not authorize
XfinityNatalie
Official Employee
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110 Messages
2 days ago
Hello user_2e25wa! We appreciate you taking the time to post on our XFINITY Community Forum. Thanks for bringing this important issue to our attention. We take all account security concerns very seriously. Please follow the steps provided here at our Identity Claim Fraud to ensure you are able to access your account once again. You can also contact our designated Customer Security Assurance team for further assistance at (1-800-934-6489). Let us know if you have any additional questions.
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