Listed as a Secondary user

Hi

I am the sole user of xfinity and I am still unable to access most of the information on the account - the system throws the message "As a secondary user, you cannot access restricted areas of My Account"

I logged in with my email, username and mobile number separately - but everything resulted in the same outcome.

More so, under "Users", I still see the User Role as "Primary".

Kindly help. I have been facing this for a year now.