aatishm's profile

Regular Visitor


1 Message

Tue, Dec 8, 2020 8:00 PM

Listed as a Secondary user


I am the sole user of xfinity and I am still unable to access most of the information on the account - the system throws the message "As a secondary user, you cannot access restricted areas of My Account"


I logged in with my email, username and mobile number separately - but everything resulted in the same outcome.

More so, under "Users", I still see the User Role as "Primary".


Kindly help. I have been facing this for a year now.


Official Employee


839 Messages

6 m ago

Hi @aatishm, can you PM me with your address and we'll take a look at your account?

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