linking addresses that have different account owners

My husband's name is shown on our home Xfinity account, but as I manage the account, my phone number and my email address are the ones provided, not his.

We now have Xfinity wifi at a second address, and I opened the account under my name, using my same phone number (and I believe my same email address as well). I would like to link the two accounts so that I can toggle back and forth on the two addresses on my phone's Xfinity app.

I have followed all advice that I can find online, but am met with "this address cannot be found."

I believe that the only resolution to my problem is to have human help. The chatbots just lead me in circles.

Can you please advise on what I can try next?

Thank you.

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XfinityNatalie

Official Employee

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1.1K Messages

3 hours ago

Hey there, ptatwood! Thanks for bringing your XFINITY linking account concern to our attention. We understand how important it is to manage all your accounts with peace of mind. Can you please confirm if you have also followed the steps here at XFINITY Manage Multiple Accounts? Please check when you enter the address that you are spelling it as it is shown from the billing statements. If you receive the error message again, let us know, and we will be more than happy to help look into this further for you.

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ptatwood

Visitor

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2 Messages

3 hours ago

Yes, that is exactly the process I followed. I got as far as entering the service address and received an error message that address could not be found

.Address I tried was [Edited: "Personal Information"]

(edited)

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XfinityNatalie

Official Employee

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1.1K Messages

We can look further into this with you, ptatwood. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.

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3 hours ago

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ptatwood

linking addresses that have different account owners

XfinityNatalie

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